Return & Refund Policy
Last Updated: 17/06/2026
Welcome to Doctor’s Skill. We provide digital educational products, including online courses, e-books, study materials, professional guides, and other educational resources.
Due to the nature of digital products, specific refund conditions apply as outlined below.
1. General Refund Policy
Most products sold on Doctor’s Skill are digital products delivered electronically. Once a digital product has been delivered, downloaded, accessed, streamed, viewed, or otherwise made available to the customer, the sale is considered final.
By completing a purchase, you acknowledge and agree that refunds will generally not be issued for:
- Change of mind after purchase
- Purchasing the wrong product
- Failure to read the product description before purchase
- Dissatisfaction after accessing the content
- Lack of usage after purchase
- Promotional discounts that expire after purchase
2. Product Delivery
Doctor’s Skill offers two types of digital products:
Instant Delivery Products
Certain products are delivered immediately after successful payment through:
- Direct download links
- Email delivery
- Member area access
Delayed Delivery Products
Some products require manual processing and may be delivered within 1 to 4 business days after payment confirmation.
The estimated delivery timeframe is displayed on the relevant product page whenever applicable.
3. Eligible Refund Situations
Refund requests may be considered in the following circumstances:
Technical Issues
If a purchased product cannot be accessed due to a verified technical problem that our team is unable to resolve.
Duplicate Orders
If the same product was accidentally purchased more than once.
Unauthorized Transactions
If a payment was made without the account holder’s authorization and sufficient evidence is provided.
Non-Delivery
If a customer does not receive a product within the stated delivery timeframe and our support team cannot successfully provide access.
Incorrect Product Delivery
If the customer receives a product substantially different from what was described on the product page.
4. Non-Refundable Situations
Refunds will not be granted when:
- The digital content has already been downloaded, viewed, accessed, streamed, or used.
- The customer changes their mind after purchase.
- The customer misunderstood the product description despite accurate information being provided.
- The customer lacks the necessary software, equipment, or internet connection to use the product.
- The customer fails to contact support before filing a dispute or chargeback.
- The customer violates our Terms of Service.
5. Refund Request Procedure
To request a refund review, contact our support team within 7 days of the purchase date.
Support Email: support.doctorsskill@gmail.com
Please include:
- Order number
- Full name
- Email used during checkout
- Description of the issue
- Screenshots or supporting evidence (if applicable)
6. Review Process
Once we receive your request:
- Our team will review the case within 2 business days.
- Additional information may be requested if necessary.
- If the claim is approved, we may:
- Restore access
- Provide a replacement product
- Correct the delivery issue
- Issue a full or partial refund when appropriate
Approved refunds are returned to the original payment method used during checkout.
Processing times may vary depending on the customer’s bank or payment provider.
7. Chargebacks
Customers agree to contact Doctor’s Skill before initiating a chargeback or payment dispute.
We are committed to resolving legitimate issues quickly and fairly.
Fraudulent chargebacks may result in account suspension and the submission of supporting evidence to the payment processor.
8. Business Information
Business Name: DIGICOM
Trading Name: Doctor’s Skill
SIRET Number: 10182887900011
SIREN Number: 101828879
Business Address: 120 Av. Frédéric Passy
83100 Toulon
France
Website: doctorsskill.com
Support Email: support@doctorsskill.com
9. Contact Information
If you have any questions regarding this Refund & Return Policy, please contact us:
Website: doctorsskill.com
Email: support@doctorsskill.com